Use this article to sign in to your account and to reset your password when you cannot get in.
Sign in
- Open https://learn.birthandbabyuniversity.com.
- Enter the email address used for your BBU enrollment and your password.
- Select Log in.
- Confirm that you arrive at your learner home with your course navigation visible.
If your organization uses a special sign-in route, support will tell you which one to use.
Reset a forgotten password
The reset message contains a code. Keep the email open while you work through the steps, because you enter that code on the reset screen.
- On the sign-in screen, select Forgot password?.
- Enter the email address for your account and request the reset message.
- Open the message and copy the reset code it contains.
- On the reset screen, enter your email address, the reset code, your new password, and the same new password again in the confirmation field.
- Save the new password, then return to the sign-in screen and log in with it.
If the message does not arrive, check your spam or junk folder and allow a few minutes. If you request again, use the most recent code you receive. If it still does not arrive, contact support with the email address on the account.
Keep your account credentials private
Never send your password, a reset code, or a private link to support, and never enter them into a chat, a form outside BBU Learn, or a message. Support only needs the email address on the account, the page where the problem happened, and the message you can see on screen.
If it still does not work
- Confirm you are on the exact BBU Learn address, not a saved link from an older platform.
- Confirm the email spelling, including any part that your keyboard may auto-correct.
- If you request a new code, use the newest one you receive.
- If the page shows an error you do not recognize, record the visible message and the time, and send it to support. Do not keep submitting the form.
See Common problems and how to get support for what to include in a support request.