A course is organised into lessons, and each lesson contains one or more activity steps. An activity can hold text, a video, a document, a downloadable resource, or an assignment.
Work through a lesson
- Read the instructions on the activity page before you select any completion action.
- Watch or read the lesson inside the platform.
- Open any linked document or download from the platform rather than from a copy someone sent you.
- Complete the activity as the instructions describe.
- Move to the next lesson using the course navigation.
- Reopen the course progress view to confirm the activity was recorded.
Why a lesson can be locked
A lesson can be visible in the course list but unavailable until something else is true. The usual causes are:
- an earlier lesson or activity must be completed first;
- the lesson has not been released yet;
- your access to the course has a restriction attached to it.
If a lesson stays locked after you complete the earlier work, refresh the course once, confirm you are signed in with the enrolled account, and then contact support with the course name and the lesson title.
If a video, document or lesson will not open
- Try a current version of your browser.
- Try a private window, or a different network, without sharing the content link with anyone.
- Record the course name, the lesson or resource title, your device and browser, and the exact message you see.
- Send those details to support.
Downloads and streaming links are personal to your account. Do not post them publicly or forward them.