Most learner problems have a short check that either fixes them or gives support everything needed to fix them.
I cannot log in
Use the exact BBU Learn address, confirm the spelling of your email, and use the password reset once. If your organization uses a special sign-in method, support will tell you which route to use. Never send your password or reset code to anyone. See Sign in and reset your password.
My course is missing
Confirm that you are signed in with the email address used for your enrollment, then search the Courses list. If it is still missing, contact support with the course name. Do not create a second account and do not buy the course again.
A lesson is locked
Complete the earlier lessons in the course, refresh, and confirm you are using the enrolled account. If it stays locked, send the course name and the lesson title to support.
My assignment is pending
Pending usually means an instructor still has to review the work, or the platform is still processing it. Wait for the normal review window, then contact support with the assignment title and the time you submitted it.
My score or feedback is missing
Refresh the activity after you are told the work has been reviewed. If the status says graded but no feedback appears, send the course and assignment title to support. Do not resubmit unless the platform shows you a retry option.
My download or video will not open
Try a current browser, another network, or a private window, and do not share the content link while you test. Report the course name, the lesson or resource title, your device and browser, and the message you see.
How to contact support
Send us:
- your name as it appears in your account;
- the email address used for BBU Learn;
- the course and the activity or resource name;
- what you expected to happen and what happened instead;
- roughly when it happened, and the browser or device you were using;
- a screenshot with your email address, private links, codes and any other learner’s information covered.
Do not send passwords, reset codes, payment details, full learner exports, or private links.